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The SafeRestore support team is here to help you with data recovery questions, software troubleshooting, billing inquiries, and technical assistance. We offer multiple support channels to get you the help you need as quickly as possible.
Email our support team at support@saferestorehelp.com. We respond to all emails within 24 hours during business days. For the fastest resolution, include your operating system (Mac or Windows), the type of storage device you are trying to recover, the license key or email address associated with your purchase, and a description of the issue you are experiencing.
Get instant help from our AI-powered recovery assistant. SafeRestore's free AI chat can guide you through recovery procedures step by step, help you choose the right recovery plan for your situation, troubleshoot common scanning issues, and provide personalized recovery recommendations based on your specific data loss scenario.
Can I preview files before purchasing? Yes, SafeRestore provides a free scan that shows all recoverable files with previews before you buy. What file systems are supported? SafeRestore supports NTFS, APFS, HFS+, ext4, exFAT, and FAT32. Can I recover files from a formatted drive? Yes, both the Recovery and Pro plans include formatted drive recovery using deep scanning and file carving. What is your refund policy? We offer a 30-day money-back guarantee on all purchases. If SafeRestore cannot recover your files, we will issue a full refund.
Browse our recovery blog for step-by-step guides on recovering deleted photos, messages, and files from iPhone, Android, Mac, and Windows devices. Visit our knowledge base for troubleshooting articles, installation guides, and product documentation. Check our compliance page for information about forensic standards and evidence handling procedures.